The application of this unit in the workplace - the environments, complexities and situations involved - will be written during Phase II of the Review of the PUA00 Public Safety Training Package.

This text will be useful for the purposes of job descriptions, recruitment advice or job analysis; where possible, it will not be too job specific to allow other industries to import it into other Training Packages, where feasible.

Prerequisite Unit/s

PUACOM007B Liaise with other organisations (Fire specific)

ELEMENT

PERFORMANCE CRITERIA

1. Build networks and develop working relationships

1.1 Formal and informal networks are established at the local, regional and national levels to support ongoing and future liaison and collaboration

1.2 The roles and responsibilities of stakeholders are recognised and taken account of in interactions

1.3 Working relationships are developed with stakeholders and used in a way which provides identifiable benefits to the organisation and the community from shared expertise and resources

1.4 Dealings with stakeholders are conducted in line with ethical and professional standards to develop a relationship of trust and mutual understanding

1.5 Feedback is obtained from other organisations and governments to inform and improve service delivery

2. Represent the organisation

2.1 The organisation's message is imparted accurately and in a clear, concise and confident manner to gain stakeholder's understanding and commitment

2.2 The organisation's representation is sought and promoted on external bodies

2.3 Opportunities to promote the organisation through media, government and the community are utilised in a positive and constructive manner, in line with organisational requirements

2.4 Advice to stakeholders is provided consistent with organisation policy, needs, quality standards and legislative responsibilities

2.5 Advice is provided in the context of strategic planning for the organisation

2.6 Advice is provided confidentially on matters sensitive to governments and the organisation, in line with privacy and confidentiality legislation and guidelines

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

building networks and relationships

gaining cooperation of others

speaking publicly

Required Knowledge

confidentiality requirements

goals and objectives of the organisation

legislation

organisation policies

regulation

responsibilities of three levels of government relevant to the organisation

roles and responsibilities of other agencies and relevant organisations

statutes impacting on the organisation

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential for this unit that competence be demonstrated in establishment and maintenance of networks which will promote the organisation and achieve the organisation's outcomes

Consistency in performance

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments

Context of and specific resources for assessment

Context of assessment

On the job or in a simulated work environment

Specific resources for assessment

No special requirements

Guidance information for assessment

Information that will assist or guide assessment will be written during Phase II of the Review of the PUA00 Public Safety Training Package.

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Scope of management may include

a significant part of a large or highly complex organisation

or a specific function affecting all in an organisation

Stakeholders may include

local

state/territory and federal governments

industry

national and international associations

other emergency management and non-government organisations eg Red Cross/Salvation Army/Cave Rescue

volunteers

community groups

technical advisers

consultants

work groups and individuals internal to the organisation

customers

utilities

Confidentiality relating to may include

industrial processes and procedures

death and injury

security

criminal events

This unit contains employability skills.